Lufthansa Sucks Customer Reviews and Feedback

From Everything.Sucks

Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline which, when combined with its subsidiaries, is the second-largest airline in Europe in terms of passengers carried. The name of the former flag carrier is derived from the German word Luft meaning "air" and Hansa for the Hanseatic League. Lufthansa is one of the five founding members of Star Alliance, the world's largest airline alliance, formed in 1997.[10] The company slogan is 'Say yes to the world.

Lufthansa has terrible customer service and long waiting process for refound claims Karishma C at tripadvisor.com.

"This company has the worst customer service agents who have no idea how to talk to customers. These people are rude and hang up when it comes to talking to the manager or asking for a refund or travel credit. Initially, they confirmed that I was eligible to receive a travel credit since I was denied boarding due to COVID restrictions. They kept me waiting for 7 hours and kept me in hopes that I will be booked on the next flight and my original flight was already departed. Then, they refused to rebook the flight and asked me to contact customer service for a refund or travel credit. The agents have all put on hold or hung up once the refund or ticket credit was to be finalized. In the end, they just give reasons that they can issue this refund since it’s a one-way ticket. I don’t think there is any rule that says one-way tickets can’t opt for a refund."

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Current Employee - RSM says

"Low pay and almost non-existent bonus, limited ability to work remotely, and not much growth opportunity in the USA for Americans. US operations is grounds for German training sending their most inexperience workforce to intern/rotate at the expense of locals who have to deal with amateur expatriates with no knowledge of the aviation industry. Lots of ageism and other types of discrimination. An only say YES mindset environment, do not dare to offer new ideas to management. Expect to be yelled at and denigrated. Push mindset for customer service limits client satisfaction and sales. Personal life suffers due to work demands. Company policy excludes spouses from social events, while encouraging self-pay night socializing among employees. Employee reimbursement is bureaucratic and limited to the point you will stay at poor lodging and will pay for most of your parking/transportation costs and food while traveling. If you are a YES person, can endure bureaucracy, do not mind a misogynistic workplace, and are desperate for a steady paycheck despite your dignity, this is the company for you."

Former Employee - Marketing Manager says

"- Very low pay - Horrible office location, in the middle of nowhere in an ugly area of Long Island. Minimum 1h30 commuting time from Manhattan and bad train frequency and multiples changes (only a bus can get you there). No reimbursement for transportation expenses - Very German oriented. All the management staff is German and male. German is the social language with little effort to enforce English as the official company language. German glass ceiling: promotions are not based on skills , only German speaking males are promoted - Some decent managers, but also extremely toxic ones (again, people are not promoted based on skills and competence) - No remote work allowed by company policy - Very little vacation time for a European company. However, German colleagues hired through HQ get German vacation time (5+ weeks)."

Ticket Agent says

"Racist and condecending management that doesn't realize this is not Germany"

Former Employee - Flight Operations Control Officer in Charge says

"Non caring management and very thrifty company"

says

"They expect you to work overtime and don't pay you for it but they offer to allow you to leave early when you are not busy. horrible pay and no benefits"

Former Employee - Anonymous Employee says

"call center outsourced and not really part of Lufthansa, bad management leadership"

PSA says

"The management is horrible and don't care about anyone"

Current Employee - Analyst says

"If you're looking to move ahead in your career and not German, don't bother here, even if you're blond and blue-eyed. The blatant discrimination is so frustrating. You know you are qualified but you are literally a nobody if you are one of them. Even at the analyst/coordinator level, they're already mostly German. A lot of them were former interns and you have some locals working for a long time and they're not even promoted. If I had known this, I would've never joined the company. I don't know why the government lets in these people to discriminate against the country's people. The pay is disgusting at 42k/year for an analyst and a 1% raise every 3 years, if that. That qualifies you for low-income housing in Nassau county, where Lufthansa operates (the threshold per NYS is 51k). I don't understand why they don't pay more for people who support entire sales teams with financial numbers dealing in the hundred millions. Most analyst are looking to leave in exodus for a fair paying job. Lufthansa will have complete brain drain in a few short years at the rate they're going. They also hire a lot of management trainees and pay them really low salaries after the program because they're stuck for two years as per their contracts. These people just keep leaving after a year or two and they're constantly hiring new trainees. The trainees are of course college educated, with many of them having master's. Some alma maters include NYU, Duke, Penn State, etc. They are not stupid - they will take their experience and go somewhere else asap. Do not work for this airline. They are constantly cutting back and offering severance packages for the higher paid employees (we all think this is so they can have the management trainees take over their jobs for 50% less). Go to Emirates. Go to JetBlue. Go into the city if you want to be fairly paid. HR is strong here. You have no say and they do not help you whatsoever. They are ONLY there for the company and do not care about you. They are involved in everything. The funniest part is that they don't even shovel the parking lot correctly and there's ice all over. I'm just waiting for someone to fall - you would think HR would be all over that. 30 minute dock for lunch time. That adds up to over two weeks unpaid in one year."

Former Employee - Customer Service says

"Management does not have a professional way to run such company. Both executive managers are part time. No decision can be made without them and when they are around they dont have time. Positions and promotions are done by “we like or do not like “ and not on performance."

Current Employee - Anonymous Employee says

"Having an old union concept even for support function, no growth opportunity, less dan inflation increment, false promises, 100% govt company mind set, no value for performers & potential employees"

MANAGER, GLOBAL WORKFORCE MANAGEMENT (Current Employee) says

"its subjective work environment , with almost Zero passion to grow or change"

Home based Agent / Customer Service and Sales (Former Employee) says

"Very stressful, even though I deal with stress very well, this company drains you with ineffective and inefficient policies that drive employees away. I was hired with 8 people most left. The group that I trained after I was hired all left the company but 1."

Manager (Former Employee) says

"Job security issues Financial compensation issues Weak benefits I'll treatment of local employees outside of Germany Selfish bosses who would only care for their own bonuses and development"

Front Desk Agent passenger (Current Employee) says

"Airlines front desk is a great place to work, but management is the worst people I could ever work with, plus they hired inadequate people, people with low demeanor, people that was no good for rhe job. No pay, pay chks short all the time."

Warehouse Employee (Former Employee) says

"not a good experience management was not an a great mood at all it was one of the worse job I ever had not recommended by me at all it is really stressfulnopeone hour"

Servicemitarbeiterin (Current Employee) says

"LH als Arbeitgeber ist nicht zu empfehlen Keinerlei Wertschätzung seitens der GL"

Service Agent (Former Employee) says

"Mobbing als alltäglich und normal angenommen. Kein Ansprechpartner dafür und wenn Du es erwähnst kriegst Du die Kündigung. Super"

Ramp Agent/Baggage Handler (Former Employee) says

"nothing to say about this because currently am no more working with the airline.but will be glad to write this as one of my paper work tomorrow if am.nosometimes"

Flugbegleiter (Current Employee) says

"schlechter Arbeitgeber ohnehin. In der Probezeit wird man unwürdig behandelt. Da man jederzeit rausfliegen kann, wird total Druck gemacht. Die schlechteste Arbeitskondition überhaupt. Mobbing ohne Ende. Man gehört einer Teamleitung und die unterstützen einen nicht. Titel ohne Leistung. Bin immer noch angestellt, aber um ehrlich zu sein bei 1340€, das ist ja der Grundlohn, sein Leben, seine Gesundheit aufs Spiel setzen. Muss jeder für sich wissen Es war ein Traum, aber die Wahrheit ist schon anders. Meine Freundin ist bei British Airways Kein Vergleich. Total nette Konditionen. Eine Bekannte wechselte zu Thomas Cook. Auch viel besser. Bei der Lufthansa ist es sehr steril. Die reden über authentisch sein. Aber fake passt eher zu deren verhalten. Ich habe stets positive Feedbacks erhalten, nicht das jemand denkt ich hatte da keine richtige Leistungen abgegeben, aber die Wahrheit muss schon gesagt werden.Überlegt euch das gut. Es ist doch kein Wunder die suchen immer wieder neues Personal. Wahrscheinlich wird das vom Staat finanziert, denn die Hälfte fliegt sofort in der Probezeit raus, manche ohne trifftigen Grund oder gar kein Grund. Also bitte... und ein drittel will selber weg. Wie ich auch....man lernt die Welt kennen un viele nette Passagierelange Arbeitstage bis zu 13 Stunden pro Tag 5 Tage bei Kurzstrecke hintereinander, schläft hier und da..also da sieht man nichts von der Welt"

Passenger Service Representative (Former Employee) says

"Fun job if you like things to be different every day. There might be certain processes or tasks that you do everyday but you meet so many different people (even celebrities). Animosity with staff hired direcly from Lufthansa and Swissport employees."

Sales and Customer Service Representative (Former Employee) says

"It was a great experience in the customer service. I learnt how to deal with customers and travel agencies. Salary is very low but if you like traveling you get really good benefits."

Supervisor (Current Employee) says

"Find a airline with Benefits . Company is unorganized . If you are good with sitting in-front of a computer for 4 hours straight for a month before you even start the job you applied for then this is for you . Don’t like computer work/training don’t even bother you want make it out to the counter ."

Check-in Agent (Former Employee) says

"Wenig Teamgeist zwischen die Kolleginnen. Teilweiser schwieriger Vorgesetzten. Stressigen Alltag. Die Firma allgemein ist organisiert aber kompliziert.Günstige Flugtickets und Restaurant Checks."

Inside Sales Representative (Current Employee) says

"We handle worldwide calls, we are skilled for several product so there is so many incoming calls and at the and of the day you feel so frustrated. This company makes you feel just a number. The management is bad,the team leader not always prepared and willing to help. On the other side the product is nice, and the colleagues is the big strength of this company! All the colleagues will help you whenever you will need! The flight benefits give you the opportunity to travel but the salary is too low."

Lead Customer/Baggage/Ramp Service Agent (Former Employee) says

"Lots of pressure,no recognition of your hard work,no ethics,poor work environment,no-increments,management hardly cared for working staff. No team players"

Passenger Service Agent (Current Employee) says

"salary is low. with no benefits. management is biased towards some people and is not fair. for temporary work it's fine. just for the experience. other than that everyone can do better"

Purser / Flugbegleiter (Former Employee) says

"Schlechte Bezahlung, trockene Kabinen Druckluft, gesundheitliche Folgen, Wach/Schlafphasen unstetig, wenig bis kein Schutz durch die AG, schlechte Fuehrungsstrukturen und Karrieren nur nach Schleimfaktor. Splittergruppen um zu spalten.Reisen und viel von der Welt sehenSchlechte Bezahlung, gesundheitliche Schädigung"

Senior PTP Payments (Current Employee) says

"Good company but poor management. Worse politics. They didn't care about their employees welfare. Schedule is ok. Travel is one of the best benefits that i've received.ScheduleToxic"

Travel consultant (Current Employee) says

"Fully skilled agent working for the Portuguese market, covering the following lines: General Reservations, Miles & More Expert, Travel Agency Help desk, Online Check-in and Web-Support (International Markets). * Skilled as well for the Customer Support via email for special enquiries and technical support for the Lufthansa web page. The co-workers are the best part of the company as we help each other when needed and the good environment between the team help during tough times. The hardest part of the job is the lack of support from management team, to have knowledgeable people to help us when needed that motivate us as well.Work with Travel AgenciesBad managment"

Customer Service Agent (Former Employee) says

"learned to deal with difficult customers and managed First Class lounge all on my own. Having a great relationship with management and colleagues and passengers too. Big Team player! Reliable and punctual."

Martin says

"-1000 if I could! This is rating IS on behalf of myself Beverley R and is about the ASSOCIATION between Lufthansa and DreamWorldTravel presently as I am battling with LUFTHANSA/DWT. Do not trust LUFTHANSA OR DWT WHO ARE A LAW UNTO THEMSELVES. I WILL BE TAKING MATTER FUTHER WITH IATA, CAA, ICAO, ATOL, AND ABOUT 20 OTHER BODIES. I WILL ENSURE LUFTHANSA/DWT PAYS THE CORRECT REFUND OF £669.05 TO ME PLUS COMPENSATIONS. I WILL ALSO AS ADVISED BE HOLDING LUFTHANSA /DWT JOINTLY OR SEVERALLY RESPONSIBLE FOR THIS REFUND AND EVERY SINGLE COST INVOLVED IN THIS NON REFUND. THE BUCK DOES NOT STOP HERE! LUFTHANSA / DWT REFUSE TO SHOW WRITTEN COMMUNICATION PROOF THAT LUFTHANSA DECLINED TO REFUND DWT, CONTRARY TO THE STATEMENT THAT LUFTHANSA SAID CUSTOMERS ARE ENTITLED TO A FULL REFUND OF THE FULL FLIGHT. SECONDLY DWT OFFER 180 AS A REFUND BUT DO NOT STATE THE CURRENCY OR IF FREE OF ANY FURTHER DEDUCTIONS AFTER MANY MANY EMAILS! LUFTHANSA HAVE RAISED MANY FB ID NUMBERS BUT HAVE FAILED TO ADDRESS MY PROBLEM OF THE CANCELLATION BY LUFTHANSA AND THEY (DWT AND LUFTHANSA DO NOT SUPPLY THE INFORMATION YOU REQUEST). TO THINK CUSTOMERS HAVE MONEY TO THROW AT THEM OR AWAY IS A DISGRACE! THEY IGNORE ANSWERING VITAL QUESTIONS. THEY REFUSE TO RELEASE INFORMATION UNDER FREEDOM OF INFORMATION CHARTER. LIST IS ENDLESS. DO NOT USE LUFTHANSA / TRAVEL AGENTS (DWT) OF THIS NATURE. LUFTHANSA CANCELS FLIGHT BUT PASSES THE BUCK TO THE TRAVEL AGENT, THE TRAVEL AGENT PASSES THE BUCK BACK TO LUFTHANSA AND TO YOUR TRAVEL INSURANCE KNOWING FULL WELL TRAVEL INSURANCE WILL NOT PAY OUT ONE IOTA IF FLIGHT IS CANCELLED BECAUSE OF A CANCELLATION RELATED TO A PANDEMIC ETC FOR FLIGHT CANCELLATIONS. HOWEVER LUFTHANSA AND DWT YOU HAVE REFUSED ME BOARDING AND NOT JUST CANCELLATION UNDER THE ENTITLEMETNTS OF MY FLIGHT. YOU AND /OR DWT HAVE NOT OFFERED ANY PAYMENT EITHER FOR MY EXTRA COSTS INCURRED LIKE HOTEL ACCOMMODATION, ADDITIONAL PCR TESTING, FOOD, ETC. RATHER PAY THE EXTRA AMOUNT DIRECTLY TO A REPUTABLE AIRLINE AND KNOW YOU WILL PROBABLY STAND BETTER CHANCE OF A REFUND BUT OF COURSE AIRLINES CAN PLAY SILLY BUGGERS TOO AS LIKE BA ARE DOING CURRENTLY TOO. BUT THIS REVIEW RELATES TO LUFTHANSA/ DWT LTD. ITS NOT OVER YET LUFTHANSA/ DWT. I HAVE LOTS TIME ON MY HANDS AND WILL NOT REST UNTIL YOU ARE BROUGHT TO BOOK!!! THERE ARE AIRLINES AND TRAVEL AGENCIES (DWT) WHO ARE JUST RAKING IN PROFITS FROM SITUATIONS LIKE THIS USING THESE METHODS OF EXPLOITATION ON INNOCENT VICTIMS OF TRAVEL. UTTER DISGRACE!!!"

luke says

"This is the worst airline you will never use. If I could give them negative stars I would. -The notifications and signage on the website, by email and the airport are confusing. -The staff are incompetent and rude ask two members of staff and get 3 different answers and 7 different excuses about how you are the problem. they don't know what they are talking about. -The staff make you feel like they don't want to be there or do their job, customer service skills is non existent. -Expect them to promise the world, never deliver and take as much money as they can, even asking for more money in order to fix their own mistakes they caused. So to my view into perspective. I checked basically everyday before my flight for weeks incase I needed anything new, any rules changed etc for me to fly to Thailand as a spouse with partner. I had all the correct documents to fly from Thailand to the UK according to both the UK and thai embassies and governments. I even a few days before my flight contacted Lufthansa on Twitter as they sent out a confusing email less than 72 hours before the flight that you need a test 42 hours before flying and at first they refused to give me information at all but eventually sent me the link to the relevant information which was Lufthansas travel regulations website where you enter your information in and it tells you the requirements. All of which I met and it said 72 hours so I screenshoted it and sent it to them to confirm which they never did if after chasing them up, they completely blanked me but if they said earlier its okay and they link me to their travel regulations saying its okay then I thought I guess it must be true because who else do you ask if not the airlines employees about their rules? When I got to the airport (3 hours early) the first thing I noticed is that its not sign posted anywhere pretty much, the information on the check-in is so weak compared to other airlines, all their flights just said zone b and this cause lots of customers to wait around confused expecting to see b1-b19 or something. There were absolutely no staff around to help, you had to try your luck at the check in baggage area to see if its open to you. Once I got to the check-in I was confident I would have no issues as I checked everyday and even asked the airline before hand; oh how wrong I was. They said my 72 hour test is no longer valid and refused to accept the email, twitter chat evidence with their own employees as evidence that they told me one thing and then something completely different and that their website has conflicting information on different pages. They made me rush off to do a antigen test which cost me £100 despite me having a much better pcr-rt test within 72 hours. I got this and rushed back and then went to check in my luggage. My luggage happened to be overweight as I didn't realise lufthansa don't have the usual 30kg allowance, stupid allowance but whatever easy fix I pay the moment for heavy baggage. I kid you not soon as that payment went through they said oh we can't load your baggage anymore and the heavy baggage is non refundable. Even more annoying they loaded one piece and would have to spend time unloading it. The Japanese staff member was nice and helpful up until its extremely rude and incompetent supervisor came along and he became week pretending he knows nothing about our situation. She decided to argue that its all our fault for not having the bags ready despite arriving 3 hours early and being told by Lufthansa employees we have will have no problems. I have the most problems I have ever had with any airline and the worst customer service experience ever. The supervisor of course ignored everything I said and gave millions of excuses acting pissed as if its my fault. She even had the cheek to say that I should listen to customer service on the phone or online chat because they don't know what they are talking about but it's not her problem to deal with...remind me again they are Lufthansa employees and I am a Lufthansa customer. She has no logic. I find it so sad that so many people lose their jobs in the pandemic and one person like this who shouldn't be employed is employed, like what the..., I'm not sure how that works. I will be trying to get a refund and if not I have travel insurance and evidence to show they were in the wrong, I will be filing a complaint and hope I don't need to file some kind of lawsuit. They basically lied to me to get as much money out of me as possible and wasted my time as much as possible. I won't ever use them again. DONT RECOMMEND YOU EVER USE LUFTHANSA, EVEN RYAN AIR AND EASYJET SEEM BETTER FOR EFFICIENCY AND CUSTOMER SERVICE. I CHEATED ON EMIRATES, I WONT BE DOING THAT AGAIN"

Syed Tallal Ahmed Shah says

"If i could get a negative then i would have. Absolutely rude, disgusting would not listen to me, and in the end they started to swear at me as well before just cutting the line. All i needed was some information for a flight i booked. And the answer i was given sorry cant help you with that, there is a reason why theres internet. Absolutely rude."

Eric says

"Rude customer service, dirty planes, not on time"

Sergey Dolmatov says

"I bought a ticket for my girlfriend for my girlfriend this July from Sao Paulo to Copenhagen with transit in Hamborg. Before buying confirming with police, embassies and Hamborg airport what was necessary. There was no Brazilian law forbidding her leaving the country. The was allowed to transit in Hamborg with no restrictions. She needed a max 72 hour negative covid19 test and a few other documents, which she had, to be allowed to enter Denmark. So all good to go! When she arrived to Guarulhos-airport (Sao Paulo), she was denied check-in because the Brazilian Lufthansa employees believed she was allowed to go. They were very rude and arrogant and wouldn´t even look in to it or investigate if she was right. We were told to call the Brazilian Lufthansa service-line. We did and they wouldn´t investigate it ether telling, she was not allowed to leave the country. Not at any point able to point out a law or telling which country forbids her to go. So I tried to call the German part of the company from who I had bought the ticket. After 3 hours in line I get through to a lad that blames it on the check-in on the Guarulhos Lufthansa check-in employees. Telling me they aren´t directly hired by Lufthansa. I don´t accept that and ask to speak to a speak to a supervisor. She puts me on hold and hangs up on me, not calling me back. I end up spending 3 days and 10 hours in line. Getting through 2-3 times more. Every time their tactic is to try to blame it on me or someone else. Every time I ask to speak to a supervisor, same story, 10 min. on hold and hang up on me, not calling me back. Not at any point anyone is willing to investigate the case, just excuses as the first approach, trying to get rid of you. At the end I speak with a lady that tells me the plain actually was cancelled and because of that they will return me my money back. I just to contact their customer-service by mail. I actually want some compensation, but accept the refund, never wanting to use them again ever! I sent the mail explaining everything in details with all the document from the event hoping they maybe also will give me some compensation seeing how ridicules the hole case is. I keep writing them for 6 months, but they keep sending me back standard mails saying they are sorry and due to covid19, they are very busy but they will get back to me. 6 months after I get 2 different mails from 2 different customer-service employees, with 2 different exuses. One today and one yesterday: 1) A standard mail telling me we didn´t have the necessary documentation to board (The necessary documentation? They said she wasn´t allowed at all!). Not mentioning which documents, meaning they haven´t looked in to the case at all and just repeat themselves. 2) A mail from another employee telling me that as had bought the ticket through a travel agency it wasn´t their responsibility to refund but the travel agency. An excuse they already tried to use when I tried to call them. All this even thought they told me the plain was cancelled anyway and they would return me my money. Clearly 2 different exuses, just trying to get rid of me. I´m done trying to communicate with them and sending the case to a lawyer. So unprofessional and lousy treatment from every part of the company. Full of excuses willing to do everything to avoid to refund your money. And as I can see here I´m not the only one. DO NOT TRAVEL WITH THEM!"

Praveen Jonnalagadda says

"I have booked a trip to Boston on Jan 1st, 2021. Lufthansa people did not let me board me the flight saying my visa is not allowed to transit through Germany to USA which is wrong and they did not offered me a refund, I had to book a last minute ticket through different airline which costs me a lot. The manager and people at the Delhi airport are really rude."

Gigi P says

"Filing a complaint and a lawsuit if needed against the airline for harassment. Stacey DeSouza at the check-in desk in Newark told me to quote “shut up” when I simply asked a question regarding my luggage and treated me extremely disrespectful. She kept repeating “listen to me, listen to me” with an extremely rude tone without giving me a chance to ask a question that I have the right to ask as a paying customer! Her behavior is outrageous and beyond unacceptable, but most of all she made me cry and traumatized me! Stacey DeSouza is clearly a person who knows nothing about CUSTOMER SERVICE and should be fired. She can’t treat people like this, and if she does there should consequences. Instead of servicing a paying customer, she treated me as if she was doing me a favor and raised her tone several times. Her manager Kelvin DeJesus promised to address it, however I doubt this will be dealt with properly so I will escalate it as high up as I can whatever it takes. We flew back business class and it wasn’t even that great compared to other airlines business so Lufthansa should really re-train their employees on what CUSTOMER SERVICE is or otherwise they will maintain their one star rating forever! It certainly matches the quality of customer service they provide."

Alice Valeina says

"Almost a year and still no refund, have called them 3. Times already, never again."

Ivana Audia says

"I have been trying to reschedule many times my flight today and after doing it with the call center I have never received the confirmation by email. I have tried then to call back, and they told me that the flight has been never being rescheduled (even if I have been asked to pay with my credit card). I did not receive again my new flight details and called back but they claim that they can´t find the booking again. I tried then to reschedule it for the 3rd time but I have been asked to pay 1000 EUR to amend the ticket I have (this morning they asked 53 EUR), even if buying a new ticket it would cost 93 EUR per person. I have never experienced anything similar with any airline before."

nafa nafa says

"Had a terrible service from start to finish. I had no food for a long-haul journey because it was my fault for not ordering vegetarian when my booking was transferred to another date by one of their employees. I did not find them very accommodating for disabled people and very unempathetic. I would avoid any german airlines because of my experience."

Nadia Pato says

"BE AWARE WHEN BUYING ONLINE TICKETS! I bought a ticket online. Lufthansa took the money from my bank account but after that I received an error notification. I have called customer support and they told me different things like I processed the purchase wrongly, that I didn't have money in my account. They didn't create a service ticket to investigate but they wanted to sell me by phone the SAME TICKET but 3 times more expensive. I tried to send emails to them and I filled 3 forms but never received an answer neither my money back."

nick tailor says

"I was removed from my flight for medical reasons and was told i would be refunded. I was then told they have processed my refund for a business class flight. They gave me only 224£ which is not even remotely close to the full amount of the flight!. This is against the law and you can not steal people's money I will be taking this to the Gaurdian. You can not take people's money if you prevent them flying and then tell them you will be fully refunded. I will not stop until i get my money."

Adam says

"Issued vouchers that expire at the end of December. Voucher codes shockingly don’t work and don’t even get me started on the so called service centre. Awful service. We now have a few days left until we lose our vouchers. I suspect they are providing this service so that the vouchers do expire and they don’t have to lose out their end. Sort yourselves out. Don’t send emails saying we can’t respond due to the current circumstances. If you can’t offer a service then quite frankly you shouldn’t be in business."

H. Nielsen says

"LH cancelled our fligths late june. Still no refund. They ask for understading and patience. I lost both 3 months ago..."

Damian says

"Understandably, Lufthansa cancelled one of my trips due to the covid pandemic. What is ridiculous is that it took almost 7 months to process a refund. Additionally, when I finally got the refund, I got back a substantial amount of miles I had use for my purchase, only to be told that they will expire within 2 weeks of the refund... I have tried over the phone and e-mail, but it is simply not possible to obtain an extension on the use of miles they have refused to refund for almost 7 months... Truly bad customer service."

John wright says

"Cancelled booking due to COVID-19 Lufthansa did not refund, poor refund policy"

Mateja says

"The lane for self luggage drop off stop working on the airport. My suitcase and also suitcases from other people stayed on the line. Unfortunately nobody who could help! The lady working there sent us on “check in” for people with mobility problems. Waiting more than one hour thirty with luggage tag already pasted on it. Desperate to miss my flight, went to information center when the “very polite” woman told me first that she can’t do anything with my suitcase, that in time of Christmas are new rules: person needs to be 3 hours before the flight on airport (COVID-19 doesn’t matter) and she is the person that will rebook my flight when I miss it. And in her opinion was also ok to pass the check in lane and beg women on check in to take me in front even though more people were in my situation. Of course was my fault that I was on airport only 2 hours before, that machine stopped working and that they don’t have enough people working. I think that Lufthansa (considered being a little bit better company) should be ashamed of their costumer service on airport. Especially in a city as Munich that they have incredible number of flights. Better not find solution and make people desperate. They will rebook your flight!!"

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